• • Cancellations or rescheduling requests must be made at least 24 hours in advance to avoid additional charges.

  • Deposits (50%) are non-refundable.

  • Same-day cancellations or no-shows will be charged the remaining 50% balance, totaling 100% of the service cost.

• The Company reserves the right to refuse or discontinue services for any Client or Client staff whose behavior is deemed rude, disrespectful, abusive, threatening, or offensive toward the Company or its staff, regardless of the contract. This includes, but is not limited to, verbal abuse, harassment, unreasonable demands, or deliberate false complaints.

• The Company is committed to maintaining a safe and respectful working environment for all employees. 

• • • A 50% deposit is required to book any service.

    • The remaining 50% will be automatically drafted 24 business hours before the service begins.

    • If full payment is not received by the day of service, the appointment will be canceled, and the deposit will not be refunded.

    • The Company accepts payments via credit and debit cards, including Visa, Mastercard, American Express, and Discover.

    • The Client shall be responsible for all credit card processing fees incurred at the time of payment.

• The Company may attempt to contact the Client regarding access, service details, or on-site concerns.

• If the Client is unreachable, the appointment may be canceled, rescheduled, or completed to the best of the Company’s ability based on available information.

• • The Client must provide accurate access instructions (e.g., codes, key locations, gate access).

  • If access is delayed more than 15 minutes, a $25 late access fee will be charged.

  • If access is not provided within 30 minutes, the appointment will be canceled without a refund.

  • At the Company’s discretion, if a reschedule is permitted, a 50% rescheduling fee will be charged to rebook a missed or inaccessible appointment.

• The Company operates on an arrival window scheduling system. Appointment times are provided within a one-hour time frame, during which the cleaning team may arrive at any time within the scheduled window.

• 2.0 Cleaning does not scrape, chip, or mechanically remove hardened or unknown substances from concrete, laminate-coated concrete, or specialty flooring.
• Only non-invasive, surface-safe methods will be used. If those methods are unsuccessful, the residue will remain in place. This policy exists to prevent permanent surface damage and loss of protective finishes.

• The Company requires the Client to provide a toilet bowl brush for each toilet in order to perform proper cleaning.
• Toilets without a bowl brush will not be cleaned. 

• Clients must disclose any pets on the premises prior to the scheduled service.

• A $75 pet fee applies to all homes or properties with pets, as cleaning typically requires additional time and care.

• Pets should be secured to ensure safety during cleaning.

• The Company does not clean animal urine or feces. If such cleanup is requested or required, a fee will apply, starting at $20.

• The Company is not responsible for the safety of pets left unsecured during service

• The Company does not remove trash that is not properly bagged.
• This policy does not apply to recycling.

• The cleaning service does not include cleaning the bottoms of trash cans or bins.

• An additional fee may apply.

2.0 Residential and Commercial Cleaning Enterprise (“2.0 Cleaning”) is committed to maintaining a safe working environment for its cleaning professionals and clients. Clients are responsible for disclosing any known health, communicable illness, biohazard, or environmental condition that may affect the safety of our employees before the team arrives at the service location.

Communicable Illness & Outbreak Disclosure

Clients must notify 2.0 Cleaning before any scheduled service if they are aware of a contagious illness or outbreak at the property, particularly when an affected individual has occupied or used areas scheduled for cleaning.

Examples may include, but are not limited to, hand, foot and mouth disease (HFMD), hand, foot and Mouth Disease (HFMD), COVID-19, RSV, norovirus or other gastrointestinal illnesses, strep throat, and other communicable illnesses.

Advance notification allows 2.0 Cleaning to determine whether routine service can proceed safely and whether additional precautions, PPE, scheduling adjustments, or specialized cleaning procedures are appropriate. 

Notification provided after employees have arrived or after potential exposure has occurred does not constitute advance disclosure.

Illness-Related Deep Cleaning & Disinfection

Routine cleaning does not include specialized outbreak remediation or extensive disinfection following a known communicable illness. 

When additional cleaning or disinfection is appropriate and falls within the scope of services offered by 2.0 Cleaning, it will be considered an additional service and priced separately. Additional services may require specialized PPE, disinfectants, additional labor, separate scheduling, or other safety measures and may be performed outside of regularly scheduled cleaning times.

Biohazardous Materials & Bodily Fluids

2.0 Cleaning does not provide biohazard remediation or biohazardous waste cleanup services.

Employees will not clean, handle, remove, transport, or dispose of materials requiring specialized biohazard training, containment, equipment, or disposal procedures.

This may include, but is not limited to:

• Blood or significant amounts of bodily fluids
• Human or animal waste beyond ordinary household or restroom cleaning
• Vomit associated with a known or suspected contagious illness or outbreak
• Needles, syringes, sharps, or drug paraphernalia
• Medical or infectious waste
• Crime or trauma scenes
• Unattended death or decomposition
• Sewage or other potentially infectious materials
• Hazardous chemicals or unknown substances
• Mold remediation or other environmental hazards requiring specialized remediation

If any such condition is discovered during service, employees may immediately stop cleaning the affected area and notify management. The Client may be required to have the affected area professionally remediated by an appropriately qualified provider before 2.0 Cleaning resumes service.

Additional Safety Measures & Fees

When disclosed conditions require additional PPE, specialized disinfectants, enhanced disinfection procedures, additional labor, disposal materials, or other safety measures within the scope of services offered by 2.0 Cleaning, additional fees may apply. 

Any applicable charges will be communicated to the Client when reasonably practicable based on the circumstances.

Failure to Disclose Known Hazards

Clients are responsible for providing accurate and timely disclosure of known contagious illnesses, outbreaks, biohazards, bodily fluids, and other conditions that could reasonably expose Company employees to an increased health or safety risk before the team’s arrival.

Failure to provide required advance disclosure may result in a Health & Safety Non-Disclosure Fee, additional charges associated with the affected service, immediate discontinuation or rescheduling of service, temporary suspension of services, or termination of the service agreement.

Employees may leave or decline to enter an environment when an undisclosed health or safety hazard is discovered.

Right to Modify, Postpone, or Decline Service

2.0 Cleaning reserves the right to modify, postpone, discontinue, or decline any service when conditions at a property present a potential health or safety risk to Company employees or fall outside the scope of services provided by the Company.

Employee safety takes priority over the completion of any scheduled cleaning service.

All customer information, including schedules, addresses, and service details, is treated with the strictest confidentiality. Our employees are prohibited from sharing any client information without permission.

• The Company requires the Client to ensure the property has functioning electricity and running water at the time of service. Cleaning services cannot be performed in locations without these utilities.

• • The Company requires that all complaints submitted by Clients or Client staff be specific, accurate, and substantiated. Each complaint must include the date, approximate time the issue was observed, clear identification of the exact location (e.g., room number, room name, building, or area), and supporting photo evidence when possible.The Company is committed to maintaining a safe and respectful working environment for all employees.

  • All supporting photos submitted with a complaint must be date and time stamped. Photos must clearly reflect the condition of the area at the time the complaint is made.

  • Complaints must be submitted within forty-eight (48) hours of the scheduled service date or discovery of the issue. Reports submitted beyond this timeframe may be considered unverifiable due to continued use and occupancy of the space and may limit the Company’s ability to investigate or remediate the concern. This requirement applies to all service-related complaints without exception.

  • General, vague, or unverified statements, including repeated claims submitted without specific dates, locations, supporting details, or proper documentation, may limit the Company’s ability to investigate and will not be considered formal documented service deficiencies.

  • Upon receipt of a complaint, the Company reserves the right to conduct a documented review, inspection, or investigation of the reported concern. Findings may include review of staff logs, photos, time records, communication history, and/or site inspections.

  • In cases involving repeated unsubstantiated complaints, the Company reserves the right to apply additional administrative or service charges for excessive investigations, repeat inspections, site visits, or operational disruptions after documented review confirms no service deficiency was present.

  • This policy is intended to promote accountability, maintain service quality standards, and support fair, accurate, and professional communication between the Client and the Company.

Introduction
2.0 Cleaning (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Types of Information Collected
We collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address.
• Website Usage Data: IP address, browser type, operating system, referring URLs, and pages visited on our website.
  
  

How Information is Collected
We collect information through the following methods:

• Website Forms/Email: When you submit inquiries or book services through our website or by emailing us.
• By Phone: When you provide information during phone calls or other messaging with our office staff.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect website usage data.
  
  

Purpose of Data Collection
We collect your information for the following purposes:

• Customer Service: To provide, coordinate, and manage your services and appointments.
• Communication: To communicate with you about your services, requests, scheduling and other specifics to enhance your experience.
• Website Improvement: To analyze website traffic and improve user experience.
• Legal Compliance: To comply with applicable laws and regulations.
  
  

Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:   

• Data Encryption: We use encryption to protect sensitive data during transmission and storage.  
• Access Controls: We restrict access to your information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and mitigate potential vulnerabilities.
  
  

Data Sharing
We will not share your personal information with third parties except as follows:

• Business Associates: We may share your information with business associates who assist us in providing services, such as cleaning technicians and/or additional office staff. These entities are required to comply with applicable privacy laws.
• Legal Requirements: We may disclose your information as required by law or legal process.
  
  

User Rights
You have the following rights regarding your personal information:

• Access: You can request access to your personal information or visit your Customer Portal at https://2point0cleaning.maidcentral.ai/
• Rectification: You can request correction of inaccurate or incomplete information.  
• Erasure: You can request deletion of your personal information, subject to certain exceptions.
  
  

Contact Information
If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

2.0 Cleaning
PO BOX 142547 Austin TX 78714

512-782-8504

info@2point0cleaning.com 

2point0cleaning.com

SMS Communication
We offer the option to receive service appointment reminders and other company-related communications via SMS message. This is an optional service and is not required for treatment or care at 2.0 Cleaning. You can opt in or out of receiving SMS messages at any time by:

• Visiting your Customer Portal at https://2point0cleaning.maidcentral.ai/
• Calling or Texting our office at 512-782-8504

Note: This Privacy Policy is subject to change. We encourage you to review it periodically for updates.

Effective Date: 10/12/26

SMS Appointment Reminders and Consent
By providing your phone number, you consent to receive SMS messages from 2.0 Cleaning, including appointment confirmations, reminders (1–3 messages per week), and scheduling updates. Consent is given via form or checkbox opt-in and is not a condition of receiving services.

Message Frequency and Charges
Typically, 1–3 messages per week the week of your scheduled service, though additional messages may be sent under special circumstances. Standard messaging rates may apply.

Opt-Out Instructions
You can opt out anytime by replying “STOP” to any SMS message. After opting out, you will no longer receive SMS reminders, but other notifications may be sent via phone or email.

Consent Verification
Upon opting into SMS reminders, you will receive a confirmation message. Replying “YES” confirms your consent to receive future SMS communications.

Delivery Disclaimer
2.0 Cleaning is not responsible for delays or failures in SMS delivery due to mobile carrier issues.

Data Privacy and Security
Your phone number is securely stored and used only for service-related communications. We comply with federal guidelines and mobile carrier regulations.