Policies
The Company maintains a strict No Refund Policy for all services rendered.
If a Client is dissatisfied, they must notify the Company within 24 hours to request a one-time touch-up service addressing their concerns.
The touch-up does not cover additional cleaning beyond the original service scope.
The touch-up appointment will be scheduled at the Company’s discretion.
Cancellations or rescheduling requests must be made at least 24 hours in advance to avoid additional charges.
Deposits (50%) are non-refundable.
Same-day cancellations or no-shows will be charged the remaining 50% balance, totaling 100% of the service cost.
Quotes provided are estimates and may vary based on the actual condition of the property or additional requested services.
Final pricing will be confirmed before service begins.
All service quotes are valid for two (2) weeks from the date and time of issuance.
To secure the quoted price and service availability, the Client must complete and return all required paperwork (including the signed agreement) within the two-week validity period.
Once all signatures are received, an invoice will be issued by the Company. Invoice due dates vary depending on the scheduled service date and the payment method selected.
The scheduled service start date must be within sixty (60) days of the original quote date. Quotes cannot be applied to service dates set beyond this 60-day window, even if signed.
If paperwork is not completed within the two-week validity period, or if the requested start date falls outside the 60-day limit, the quote will expire. The Company reserves the right to revise pricing, adjust availability, and modify service details in accordance with current rates and scheduling demands at the time of reissuance.
Quotes are provided for reference only and do not obligate the Client to book services. Pricing and scheduling are not guaranteed beyond the expiration period or outside the 60-day window.
A 50% deposit is required to book any service.
The remaining 50% will be automatically drafted 24 business hours before the service begins.
If full payment is not received by the day of service, the appointment will be canceled, and the deposit will not be refunded.
The Company accepts payments via credit and debit cards, including Visa, Mastercard, American Express, and Discover.
The Client shall be responsible for all credit card processing fees incurred at the time of payment.
All first-time clients are required to book a deep clean package.
This ensures the space is properly prepared for ongoing maintenance cleanings.
Regular service cannot be scheduled until an initial deep clean is completed.
Services on holidays will incur a 50% upcharge.
Properties outside a 20-mile radius from the Company’s address will incur a $1.00 per additional mile charge.
The Client will be notified of any mileage or holiday charges before service.
Clients requesting child-friendly or eco-friendly cleaning products must notify the Company in advance.
An eco-friendly product add-on charge may apply.
The Client must provide accurate access instructions (e.g., codes, key locations, gate access).
If access is delayed more than 15 minutes, a $25 late access fee will be charged.
If access is not provided within 30 minutes, the appointment will be canceled without a refund.
At the Company’s discretion, if a reschedule is permitted, a 50% rescheduling fee will be charged to rebook a missed or inaccessible appointment.
Clients must prepare their space for cleaning to help us provide the best service possible.
All items should be picked up from the floor, and surfaces should be decluttered.
Spaces that are more than 75% cluttered will not be cleaned.
Decluttering beforehand allows our team to focus on deep cleaning rather than organizing.
While we are happy to do a few dishes, a surcharge applies if the sink is full.
Personal items, laundry, and valuables should be stored away to avoid service delays.
Clients must disclose any pets on the premises prior to the scheduled service.
A $75 pet fee applies to all homes or properties with pets, as cleaning typically requires additional time and care.
Pets should be secured to ensure safety during cleaning.
The Company does not clean animal urine or feces.
The Company is not responsible for the safety of pets left unsecured during service
We do not offer laundry services.
Our cleaners will change bed linens only if a clean set of sheets is left out and ready for use.
We carry general liability insurance to cover any accidental damages caused by our team.
All damages must be reported within 24 business hours for a claim to be processed.
The Company is not liable for any pre-existing damages to the Client’s property.
The Company is not responsible for damage to items left in unsafe conditions (e.g., fragile decor, unsecured furniture, unstable shelving, etc.).
The Client must report any claims of accidental damage within 24 business hours after service.
At 2.0 Residential and Commercial Cleaning Enterprise, everyone’s safety is our top priority.
If road conditions are deemed unsafe due to inclement weather, we will cancel or reschedule services for that day.
Affected clients will be notified as soon as possible to arrange a new service date.
We appreciate your understanding as we prioritize the safety of both our team and clients during hazardous conditions.
All customer information, including schedules, addresses, and service details, is treated with the strictest confidentiality. Our employees are prohibited from sharing any client information without permission.
The Company guarantees satisfaction with its cleaning services.
If the Client is dissatisfied, they must notify the Company within 24 hours, and a touch-up service will be provided at no additional cost.
Requests made after 24 hours will not be eligible for a touch-up.
At 2.0 Cleaning, the health and safety of our staff is a top priority. If cleaners encounter signs of pest infestations—including but not limited to maggots, roaches, rodent droppings, or nests—we reserve the right to:
Immediately pause or stop services. No refund will be provided.
Apply an additional fee starting at $100, depending on the severity of the infestation.
Decline to reschedule until the issue is resolved. If rescheduling is approved, a new service fee will apply due to labor and dispatch costs.
In such cases, clients will be notified right away. Service may resume once the issue has been resolved or the adjusted rate is approved.
We do not provide pest control services and recommend contacting a licensed exterminator for proper treatment before rescheduling your cleaning.
The Client must disclose any active surveillance cameras on the property.
The Client consents to the Company taking before and after photos of the cleaning service for quality control, documentation, and promotional purposes.
These photos may be shared publicly on the Company's website, social media, or marketing materials.
The Client agrees not to solicit, hire, or engage any current or former cleaner, contractor, or employee of 2.0 Residential and Commercial Cleaning Enterprise for private services outside of this agreement. This restriction remains in effect for 12 months following the Client’s last service with the Company.
If the Client directly or indirectly hires or contracts a current or former cleaner within this period, they agree to pay 2.0 Residential and Commercial Cleaning Enterprise a $1,500 training and recruitment fee to compensate for time, resources, and training invested in the cleaner. The Company reserves the right to pursue legal action for any breach of this agreement.
Termination terms are detailed in each contractual agreement.
This document outlines the full Company Policies & Terms for 2.0 Residential and Commercial Cleaning Enterprise. If you have any questions, please contact us before booking your service.
Company Policies & Terms - Residential
Company Policies & Terms - Commercial